Principal, Cloud Services Engineer
Bengaluru
Support – Customer Support /
Full-Time /
Hybrid
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
Saviynt Labs
This opportunity is in the Saviynt Labs organization. We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our industry. Our cloud services are built on AWS, GCP and Azure with a global presence. Our customers love what we do and work with us to build the future customer experience at scale.
WHAT YOU BRING
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
- Identity and Access Management domain knowledge is a preference
- Hands-on implementation/maintenance experience of the IGA platform is a preference
- IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
- Bachelor’s degree or an equivalent experience
- 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
- Experience in one of the public cloud platforms – AWS or Azure
- Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
- Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
- Understanding of SLAs and the importance of being within SLAs
WHAT YOU WILL BE DOING
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
