Principal IGA/IAM Services Engineer
Atlanta
Support – Cloud Services Engineering /
Full-Time
/ Hybrid
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.
Saviynt is looking for multiple Principal IGA and CPAM Cloud Services Engineers to help scale, support and operate its leading converged identity Governance (IGA) and Cloud Privilege Account Management (CPAM) cloud platform. As a Principal IGA and CPAM Cloud Services Engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation. For customer reported incidents, resolution and recovery SLA must be met, and RCA is mandatory with the goal to detect and prevent future issues through automation.
WHAT YOU WILL BE DOING
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Respond and resolve issues within agreed service levels
- Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
- Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
WHAT YOU BRING
- Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
Good to have:
- Domain knowledge in Privileged Access Management (PAM)
- Hand-on experience in PAM products like Cyperark, Beyondtrust
- Experience with any ticketing tools such as Freshdesk, Servicenow, JIRA, Remedy, etc is preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes, Applications, APIs)
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
Qualifications:
- Bachelor’s/equivalent in Engineering
- 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
- Experience in one of the public cloud platforms – AWS or Azure
- Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
- Knowledge of Java/J2EE and SQL
- Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
- Understanding of SLAs and the importance of being within SLAs
Benefits
• Flexible work arrangements
• Medical, Dental, Vision, and Life Insurance
• 401K
• Unlimited Vacation
• Sick pay
• Daily catered lunches and healthy snacks at office
• Team Socials
Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!
