Hardware Support Engineer (Flexible)
Paris /
Operations – Hardware /
Full-time (long term)
/ Hybrid
Our mission 🚀
Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.
Our journey 💡
We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy and value proposition. To better understand them, we've discovered that the best way to deliver the highest value and performance is by incorporating a well-rounded team that leverages diverse perspectives, knowledge, skills, and cross-cultural understanding.
Our values 💜
Singularity: We do it our own way.
Community: One company, one culture
Adventure: Level up if you dare, never stop innovating.
Leadership: Be the leader you want to follow.
Excellence: We want to be customers' first choice as a cloud provider.
Rock Solid: You can always count on us!
About the job
The Hardware Support team is part of the Hardware organization who is responsible for the company hardware activities; from qualification to prototype and rack level design, from tool development to hardware support.
The Hardware Support team is responsible for supporting all hardware server assets in production during their respective life cycle. The team interacts with all internal teams and does not interact directly with the end customer (not a customer facing team). This includes a lot of respective activities and implies to work and interact with a lot of people internally.
The installed base is composed of 10s thousands of servers and is growing fast and the team is aiming at growing accordingly.
As Hardware Support Engineer, your mission will be to support and maintain the production and internal infrastructure servers from an hardware perspective. The mission is to secure a high level of availability and quality for the servers in production by making sure to implement all of the required actions and to engage with the other internal teams (datacenter teams, logistics team, etc.) or hardware vendors.
Minimum qualifications
- Passionate about cloud computing, hosting, hardware or datacenters,
- Strong knowledge of the computer hardware,
- Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, …),
- Troubleshooting skills,
- Service / Support technical background, in production environment,
- Capacity to share and document information and experience,
- Team player, curious, self-motivated,
- Very good command of English
Preferred qualifications
- Experience operating large-scale systems, distributed, business-critical systems,
- Datacenter environment knowledge (power & cooling),
- Cloud and/or Cloud infrastructures knowledge is not mandatory, still, it is a plus
Responsibilities
- Monitor, detect, investigate and fix problems on the hardware servers installed base
- Implement corrective and preventive actions as necessary
- Engage the vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
- Liaise with manufacturers with regards to bug fixes, requests for enhancement etc.
- Qualify, test, validate and maintain the various firmware stacks update
- Take part of the servers qualification process leveraging from your day-to-day experience
- Collaborate with the product, customer support, infrastructure, network, sales and other internal teams to drive the problem to resolution
- Document technical information, procedures, action plans
- Tech watch in order to stay up-to-date with technology
Our Technical Stack
- Open source
- Large scale environment (10s of thousands of servers)
- Various HW (servers, storage, network equipment) vendors
- Various Linux OS (we tend to prefer Ubuntu and Debian)
- Redash, Mysql
- Python, Go
- APIs
Localisation:
This position can be either:
- Based in our offices in Paris or Lille (France), partial remote is possible
Salary Range:
40,000 - 60,000 EUR per year
Recruitment Process:
- Screening Call
- Manager Interview -
- Team Interview + HR Interview
#LI-Hybrid
On average our process lasts 2-3 weeks days and offers usually follow within 48 hours 🤞
Important note: if you don't see yourself ticking all the boxes don't hesitate to apply anyway. Don't limit yourself to a job description, you never know!
