Linux Service Engineer - Cloud Storage - CSE (San Diego or West Coast remote)
San Diego, CA
Tech Services US /
Full Time /
You thrive in a rich, fast paced, challenging and gratifying environment;
You are an experienced Linux expert, curious of the bigger picture and looking to expand your expertise in technologies that drive today's market.
You are one of us!
Join the Scality Technical Services team and get involved with some of the most advanced technologies coming to market today.
As a Customer Solutions Engineer (CSE) you will contribute to the design and be responsible for the Build and Delivery of our products for our customers.
Pre-sales: The CSE will assist our sales team throughout the customer selection process: participate in the design of solutions and run technology showcases or proof of concepts.
Main Focus, post-sales: As part of the Services team, the CSE will provide integration, consulting, training, post-sales professional services and support during the delivery process to our growing list of customers in the Americas region.
He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support. The CSE is responsible for intake (from sales) and handover (to support) of delivery projects in collaboration with our project managers.
This is a customer facing position. Most deliveries are performed remotely and travel may be required from time to time for sensitive clients (government and industries storing sensitive data).
Qualifications: BS or MS degree in Computer Engineering, Computer Science, or equivalent.
Proven track record of customer facing professional services delivery or consulting
Location: San Diego, California or East Coast remote.
Language skills: Fluent English. Additional language (Spanish, Portuguese, French, ...) is a plus.
About Scality
Scality® storage propels companies to unify data management no matter where data lives — from edge to core to cloud.
Our market-leading file and object storage software protects data on-premises and in hybrid and multi-cloud environments.
With RING and ARTESCA, Scality’s approach to managing data across the enterprise accelerates business insight for sound decision-making and maximum return on investment.
To compete in a data-driven economy, IT leaders and application developers trust Scality to build sustainable, adaptable solutions. Scality is recognized as a leader by Gartner and IDC.
Technical Skills
- Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
- In depth hands on UNIX/Linux system administration skills including package management, monitoring
- Good understanding of hardware, specifically x86 platforms
- Good networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
- Knowledge of High Availability environment (distributed system, load balancing, disaster recovery capabilities) and container technologies (docker, kubernetes)
- Scripting skills (Shell, Python, ...)
- Automation (Saltstack, Ansible)
- Knowledge of Atlassian stack (Jira, Confluence)
- Experience with large scale mission critical distributed environments is a strong plus
- Experience with storage and cloud environments is a plus (NAS, SAN, RAID, distributed file system, object storage, Amazon S3)
Interpersonal Skills
- Ability to use and create high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
- Ability to present complex solutions in a business-oriented approach
- Ability to clearly set expectations, present and track action plans, identify what is Scality responsibility and what is expected from customer
- Empathy: Ability to listen and understand and report customer needs before diving into potential solution execution. Ensuring action plans and expected outcomes are understood and accepted by customers
- Positive relationship skills, both towards internal customers (sales) and external customers (large enterprises and service providers)
- Ability to plan service activity including preparation, service execution, written project handover and process documents based on potential learnings from the intervention
- Rigorous: always finish activities to the required quality level
- Capability to ask for help when things are not working as expected whilst maintaining accountability and ownership of the service project
- Analytical, valuative, and problem-solving skills: capability to define a problem as a gap between desired situation and actual situation with business impact. Validates the problem with the customer, able to gather information in order to select the most effective solution to resolve. Communicate internally with project management team
- Team player: shares knowledge with team members by updating customer specific documentation, writing knowledge base articles, working with documentation team to improve customer facing documentation, and providing coaching and assistance. Understands and clarifies needs of colleagues: other CSEs, support engineers, project managers, sales team, engineering
- Must be adaptable, flexible, and able to work with minimum supervision
