Sr. Manager, Infrastructure

Remote: US, Canada
Engineering – Core Infrastructure
Full Time
Core Infrastructure plays a fundamental role in both our on-premise infrastructure and our efforts to upgrade infrastructure towards AWS. As the engineering manager for the team you will play an integral role in defining an infrastructure vision to support Scribd's continued growth at a very foundational level. You would also be responsible for building and mentoring the team which will make that vision a reality. Your team will manage our existing on-premise datacenter, while helping service owners move into a newer AWS-centric model. To support this upgrade, you will help the team shift from a traditional operations organization into a services-organization which provides key components to our backend technology stack such as: container orchestration infrastructure, logging services, monitoring and alerting patterns, caching layers, and relational/non-relational clustered data storage. You and your team will educate developers and help delegate traditional operational responsibilities to teams which are already taking an increased level of ownership of their production environment. Sharing your experience and good judgement will be crucial to helping these teams scale their services operationally for years to come.

You have

    • Strong written and verbal communication skills (we're remote!)
    • Experience managing operations teams
    • Demonstrated ability to recruit and lead remote organizations
    • Mentoring skills: experience with training and educating teammates or colleagues on contemporary operational best practices
    • Infrastructure engineering passion
    • Experience with infrastructure as code tools and thoughts about their respective strengths and weaknesses
    • Software development background, whether with scripting or other languages
    • The ability to write code is less important than the ability to empathize with those who are
    • Positive attitude! Operations can foment cynicism and we can only succeed with a shared belief that we can solve the hard problems
    • Ability to lead deep technical design discussions within your team, and across partner teams
    • Experience capacity planning with peers across engineering on a 6+ month time horizon

Ideally you have

    • Strong understanding of AWS platform services and their strengths/weaknesses. GCP or Azure experience is also good
    • Experience managing clustered data applications
    • History of building out a global team which can manage 24/7 level 1 on-call
    • Comfort speaking in front of large groups, such as in an All-Hands meeting on the high-level successes/failures for the infrastructure team
    • Experience with datacenter or major cloud migrations
    • Ability to negotiate with infrastructure and tooling vendors