Dobler & Sons - IT Manager
Watsonville, CA
Dobler & Sons – General /
Full-time Salaried /
On-site
Dobler and Sons is seeking an IT Manager to join their growing group of companies.
This IT Manager will serve the company and employees by leading a technical IT Team answering inquiries, resolving problems, fulfilling requests, and maintaining the service records database. They will also work directly with contracted MSP team members, Internal Consultant, and intermediaries for the IT holdings of the company and managed systems (9 locations). This could include supporting personnel, overseeing PC software configuration activities, overseeing hardware infrastructure and performing hands-on tasks when appropriate.
Duties/Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Monitor managed services ticketing system for info on issues occurring.
- Planning for upcoming projects and responsibility of managing timelines with various teams (internal, external, leadership).
- Update job knowledge by participating in educational opportunities.
- Enhance the organization's reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
- Provide support and guidance to personnel and assist in troubleshooting processes to support their professional development.
- Must be comfortable with travel within a 30-mile radius (as needed) and occasional weekly day trips to other locations (Yuma, AZ - seasonal).
- Work with managed services vendors as well as other software and hardware vendors.
- Maintain information and plans with all site info.
Education, Certification, and Experience:
- 5 or more years of relevant experience, ideally in agriculture, farming, or produce production and packaging.
- Degree in Computer Science or related area OR Technical Certifications
- Experience with customer service principles and practices.
- Experience with managing a team of other IT professionals with the ability to delegate and assign work tasks.
- Knowledge of working with call centers and ticketing technologies.
- Background with a variety of computer applications, with any relevant computer applications found in produce production a plus.
- Proficient in data entry and typing skills. Knowledge of administration and clerical processes.
- Strong verbal communication.
- Listening skills, phone skills and problem-solving skills.
- Demonstrated ability to support end users while providing a superior customer service experience utilizing intermediate to advanced technical skills.
- Valid unconditional California Drivers License with valid insurance.
- Ability to sit, stand, crouch throughout the workday. Must be able to lift up to 50 pounds.
Dobler & Sons offers:
- Fully paid med/dental/vision benefits for Employees (dependents can be added at cost).
- 401k after 1 year.
- Paid sick leave, paid holidays, and paid vacation (prorated first year).
- Cell phone and device (laptop/tablet) is company provided.
- Company vehicle for use while traveling between locations.
- Salary between $95,000-$120,000 DOE
$95,000 - $120,000 a year
