Enterprise Customer Success Manager
Customer Success /
Full- Time (Local or Remote)
As an Enterprise Customer Success Manager at Seamless, you will be responsible for monitoring and managing the health and success of our enterprise accounts, drive growth and product adoption across our customer base, and ensure retention of existing business. The Enterprise Customer Success Manager will be responsible for holding our customers accountable to attending regular strategy calls and business reviews, identifying and prospecting opportunities to grow account value, and serving as a direct through-line for feedback to our leadership team on the needs of our enterprise customers as it affects our product road-map.
Seamless delivers the world’s best sales leads. Through our product, we help sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence.
We have been recognized as one of Ohio’s fastest growing companies and just won an award for Best Technology Company of the year in 2019 by NJTC.
The Seamless Family
We have an amazing culture and work environment across all departments including on the Enterprise Customer Success team! We thrive off of continuous feedback and do whatever it takes to help our team and customers be successful. You will grow as an individual, professionally, and be able to see and feel the impact you are making to the growth of Seamless every day.
The Enterprise Customer Success Skill Set:
- Customer Success account management experience at a B2B SaaS company, preferably high transaction/sales.
- Proven experience growing, not just retaining, the revenue associated with enterprise customer accounts.
- Prior experience managing accounts at various sizes of adoption
- Experience partnering with product and development teams and subject matter experts, or working in a Scrum or Agile environment, is a plus.
Disclaimer: This is a full-time remote position, headquartered out of Columbus, OH. We are open to assisting with relocation and willing to discuss U.S. remote for the right candidate. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
No Recruiters. This is an internal position our internal team is hiring for.