Customer Success Support Specialist - Pipeline
Columbus, Ohio /
Customer Success /
As a Customer Success Support Specialist at Seamless, you will manage technical and strategic questions from our customers, primarily over email and in-app messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Success Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success.
Apply today if you have:
* Excellent verbal and written communication skills
* Previous experience assisting a high volume of customers via email/chat
* The ability to learn and adapt quickly
What you'll get to do everyday:
- Use a ticketing system for customer case resolution
- Assist customers, primarily through email and live chat to resolve questions related to our product
- Familiarity with inbound/outbound sales processes and search platform functionality
- Experience using the platform, Kustomer, is a plus.
- Experience partnering with product and development teams and subject matter experts, or working in a Scrum or Agile environment, is a plus.
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups 2020. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.