Renewal Operations Analyst
United States /
Customer Success /
/ Remote
Want to join one of Forbes’ next billion dollar startups that’s backed by VCs such as Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more? If so, Secureframe could be the place for you. Secureframe is on a mission to help organizations build trust and stay secure. Getting secure can take months, slowing a company’s speed-to-market and sales. We believe security—when done right—should accelerate innovation and growth. That’s why we started Secureframe.
The Renewal Operations Analyst will be responsible for renewing current Secureframe clients, identifying expansion opportunities, and maintaining clean data environments. The Renewal Operations Analyst will be an integral part of Secureframe’s revenue organization and customer experience. This role will play a critical role in building out the team and defining our culture. There will be opportunities for growth as Secureframe’s clientele expands.
This role is fully remote in the United States.
Annual compensation for this role is $50,000 - $80,000.
What You'll Do
- Work directly with the Renewals Manager on projects, customer engagement initiatives, and data clean up as needed.
- Work closely with the Renewals Manager and Customer Success team to identify high-risk clients & develop action plans to address client concerns.
- Become familiar with SOC 2, ISO 27001, HIPAA, and other forms of compliance.
- Engage with customers for feedback, case studies, references, and online reviews.
- Work cross-functionally as assigned to align on customer needs and company strategy.
- Help to maintain customer information in Salesforce, Vitally, and other tools.
- Participate in renewal calls with the Renewal Manager and eventually be able to conduct calls on your own.
- Perform other duties and responsibilities as requested or required.
Who We're Looking For
- 4+ years of experience in a customer facing role in B2B or B2C setting within the tech industry.
- Resilience, passion, and the ability to work well in a fast-paced, rapidly changing environment.
- Strong peer and customer-facing acumen with excellent verbal and written communication skills.
- Comfortable having difficult conversations with customers surrounding billing, contracts, customer service issues, etc…
- Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
- Ambition to look for opportunities to expand the scope of the role and take on new projects.
Benefits
- Medical, dental, and vision benefits for you and your dependent(s)
- Unlimited PTO
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team
Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).
