Sr. Client Engagement Manager

San Diego, CA /
Client Services /
At Seer, we pride ourselves on innovation; standing out among the rest and enabling our clients to do the same. We're a Digital Marketing Agency powered by Big Data to drive integrated, holistic strategy for our clients. We get excited at the thought of bringing together millions of data points from disparate data sets (including qualitative!) to drive empathy-fueled opportunities and insights. Big Data, automation, and problem solving at scale: it's what's for breakfast. Could this be love? Maybe.

**This role can sit in San Diego, Philadelphia or Remote!**

What about you? You’re equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between complex enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, Digital Advertising, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy. 

Your intellectual curiosity and results-driven nature ripples across every team you touch. You’re a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀

Here are some highlights of what you'll be doing...

    • You’ll manage 4-6 enterprise level accounts, getting deeply ingrained with their business goals and helping to craft Seer’s overarching holistic strategy for tackling them
    • You’ll work with multi-disciplinary teams of 8-15+ across SEO, Paid Media, Data Analytics, Design/UX, Project Management, and more -- ensuring all channels are highly integrated and closely aligned to overarching client goals
    • You’ll be the client and internal team champion, ensuring seamless integration and communication across the full partnership lifecycle
    • You’ll develop deep expertise in the client’s business and industry, identifying relevant insights, challenges, and opportunities that deepen our client partnership
    • You’ll develop deep knowledge and understanding of the digital channels that drive your client’s business, hopping into data visualization dashboards to unpack strategy and ensure our recommendations are rooted in ROI for your clients
    • You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data teams to architect a solution.
    • You will develop and lead strategic presentations alongside a team of digital marketing practitioners aligned to your clients
    • You’ll be responsible for client retention and contract growth targets, including full ownership of the client renewal process and contract development

The skills you’ll bring to the table…

    • You’re results-driven and hungry to help both your clients and agency succeed. Well established goals motivate you to continue innovating, while inspiring those around you to do the same
    • You’ve successfully juggled 4-6 enterprise-level clients, partnering with day-to-day marketing managers and c-suite alike
    • You have a well-rounded background steeped in integrated digital marketing with a proven ability to translate digital concepts to client solutions and effectively communicate ROI of digital investments
    • BONUS: you’re an experienced search and/or digital media industry practitioner who is looking to bring your expertise with you as you make the move to leading client partnerships through holistic digital marketing consulting
    • You have a knack for articulating complex strategies to an audience with varying degrees of digital knowledge/expertise
    • You know how to run a room no matter who’s in it and embody a professional presence when interacting with all levels of management
    • You are comfortable both leading and collaborating with cross-functional internal teams to strategize, pivot, and hit clients’ goals
    • You have experience understanding your clients’ marketing tech stack and applying that knowledge to drive innovative solutions for your clients’ goals
    • You hold yourself to high standards when it comes to attention to detail, impact-driven prioritization, and follow-through -- you rarely miss a beat
    • You take client retention, gross profitability, and revenue growth for the clients you manage seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity
    • You strike the perfect balance between confidence and humility in your professional interactions, being open minded to new ideas as well as bringing some of your own that drive our business forward

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Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here-- you are welcome. If you read this job description with a belly full of excitement, we’re just as excited about you. You have to apply though :)