Customer Service Representative (English)

Noida, India /
Customer – Customer Support /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of 400 employees representing over 40 nationalities spread across five offices located in Paris, Berlin, Delhi, Seattle and Toronto.

We are looking for a enthusiastic, energetic and highly professional candidate to join as customer service representative in Sendinblue, Noida.

Responsibilities:

    • Manage and resolve daily client tickets.
    • Ensure that clients questions and problems are resolved properly and quickly.
    • Address challenging customers and problems that require escalation outside of the department.
    • Report, analyse and resolve system, clients and operational issues that impact.
    • Strive to provide all customers with outstanding .
    • Grow client relations and work closely with the tech team to identify bugs.
    • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
    • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.

Skills required:

    • At least 1+ years of experience in customer service
    • Excellent written and spoken communication skills
    • Customer focused with the ability to build customer relationships and customer confidence.
    • Familiarity with email marketing
    • The ability to jump right into a fun and relaxed office culture

Benefits:

    • A tech environment where we use the latest open source technologies
    • A culture based on caring, transparency, challenges, and strong collaboration
    • A progressive and happy working environment
    • International team building events every alternate year(last year was in Greece)
    • A state-of-the-art office in the heart of Noida
 Note:
While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.