Customer Success Manager - Team Leader

Paris, France /
Customer – Customer Success /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of 420 employees representing over 40 nationalities spread across six offices located in Paris, Berlin, Sofia, Delhi, Seattle and Toronto.

As Customer Success Leader you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results.

Responsibilities:

    • Recruit, coach and grow a highly performing CSM team
    • Establish clear retention goals and process milestones for the client and the team to work toward
    • Strategically plan the management of the accounts with each member of the team
    • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
    • Collaborate internally with Customer Care, Sales, Product, Finance and Operations
    • Build strong relationship with clients, understanding their business needs and objectives and act as an escalation point 

Profile:

    • You have at least 2 years of experience as Customer Success Manager or Lead
    • You have an experience in people and organisation management 
    • You are empathic and care about your team and customers
    • You are proactive and a real problem solver (we love creative solutions)
    • You are curious, eager to learn and have a great adaptability to change
    • You have great Interpersonal and communication Skills

Benefits:

    • A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
    • We value work-life balance and offer flexible working hours and remote work up to 2 days a week
    • The chance to grow your professional and technical skills, with real room for career progression
    • Meal vouchers - Swile (8,5 € per day)
    • Excellent private health care, of which 70% is covered by the company
    • RTT
    • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
    • 50% Reimbursement of Navigo or bicycle mileage reimbursement 
    • More than 100 activities you can do at work via our partner Yuco
    • Work's council benefits (HelloCSE)
    • Paternity leave/second parent leave: 1 month of fully paid leave
    • English and French classes
    • A modern office in a central location with free fruits, drinks & lots of fun activities

Meet us!

    • HR Call
    • Interview with the Customer Success Director
    • Case study
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications (including those from people with disabilities) with treatment based on equal skills and applying the principles of non-discrimination.