Learning Content Creator (Hybrid Remote Policy)

Seattle, Washington /
Product – Knowledge Management /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of more than 500 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Delhi, Bengaluru, Seattle and Toronto.

We are looking for an enthusiastic Learning Content Creator to join the Product team and help our team spread product knowledge across the company. You will work on our training platform to create, update, and maintain e-learning content. Values such as empathy, patience, and an eagerness to learn are essential to enjoy this role. You will work closely with Subject Matter Experts from the Support, Product, and Marketing teams.

Sendinblue has more than 500 team members around the world, and learning content is key to keeping our team and customers happy. Every lesson we build has a real impact on our team, and in return, our customers’ use of the product and daily lives.

Resposibilities

    • Craft compelling, engaging, on-brand e-learning content for our product
    • Create interactive step-by-step tutorials using Iorad
    • Consult with SMEs on course content to ensure rich, meaningful, and accurate training
    • Continuously improve learning content, listening to learner feedback
    • Create knowledge checks and quizzes to assess learner retention
    • Mentor peers on the use of an LMS for documenting their internal processes
    • Prepare ad-hoc learning content for ILT upon request
    • Effectively manage deadlines and competing priorities

Profile

    • Bachelor's degree in English, Communication, Education, E-learning or related field preferred
    • 1-2 years content writing or support experience, ideally for a SaaS tool
    • Experience building and delivering effective training content
    • Strong project management and communication skills
    • Ability to simplify technical subjects and emphasize with learners
    • Strategic and creative mindset, meticulous attention to detail
    • Enjoys working in a team but also enjoys self-organized and independent work

Benefits

    • A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
    • The chance to grow your professional and technical skills, with real room for career progression
    • SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be valuated, the more you will get
    • Medical/Dental/Vision/Life Insurance 
    • Optional health FSA
    • Paid Vacation (the more you stay with us, the more paid vacation you will have!)
    • Paid holidays
    • Paid Sick and Safe Time
    • Optional SIMPLE IRA Retirement Plan 
    • Transportation (paid ORCA card)
    • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
    • Budget to support your workspace at home
    • A modern office in a central location with free fruits&drinks & lot of fun activities
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.