Customer Experience Associate - English (Hybrid Policy)

Noida, India /
Customer – Customer Experience /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

Sendinblue Customer Experience Associate wears many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well. We are looking for an enthusiastic, energetic, and highly professional candidate to join us as a customer experience associate in Sendinblue, Noida.

Today, more than 1,00,000 customers around the world count on Sendinblue to power their sales and marketing engines, with more than 100 million emails sent every day from our platform.
We have a team of 600+ employees representing over 67 nationalities spread across four offices located in Paris, Berlin, Delhi, Sofia, and Seattle. This diversity is one of our greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

Responsibilities:

    • Manage and resolve daily client tickets.
    • Ensure that clients' questions and problems are resolved properly and quickly.
    • Address challenging customers and problems that require escalation outside of the department.
    • To report, analyze, and resolve system, clients, and operational issues that impact.
    • Strive to provide all customers with an outstanding customer experience
    • Grow client relations and work closely with the tech team to identify bugs.
    • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
    • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.

Skills required:

    • At least 2+ years of experience in customer service
    • Excellent written and spoken communication skills
    • Clinet-focused with the ability to build customer relationships and customer confidence.
    • Familiarity with email marketing
    • The ability to jump right into a fun and relaxed office culture

Benefits:

    • A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
    • The chance to grow your professional and technical skills, with real room for career progression
    • A modern office in a central location with free fruits & drinks & lot of fun activities
    • SIBOP: all Sendinblue employees are granted our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
    • Amazing referral program where employees can choose a gift item of 1.5 Lac including bike, flight tickets, and many more.
    • 1.4x times salary if you're working on any week off or holiday due to critical tasks/issues
    • An umbrella of leaves and holidays
    • Free cab facility for all employees
    • Medical insurance
    • Wellness benefit fund up to INR 15,000 in a year to each employee
    • Budget to support your workspace at home
    • Medical Insurance of INR 10 Lacs is borne by the company.
    • An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
    • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
    • Virtual Festival & Birthday celebration, Team parties, & team-building outings
 Note:
While we know things are not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.

While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.
Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.