Customer Care Representative (French)

Paris, France /
Customer – Customer Support /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of 400 employees representing over 40 nationalities spread across five offices located in Paris, Berlin, Delhi, Seattle and Toronto.

Sendinblue Customer Service Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.
We are looking for a French native speaker to join our team!

Responsibilities:

    • Manage and resolve daily client tickets.
    • Ensure that clients questions and problems are resolved properly and quickly.
    • Address challenging customers and problems that require escalation outside of the department.
    • Report, analyse and resolve system, clients and operational issues that impact
    • Strive to provide all customers with outstanding
    • Grow client relations and work closely with the tech team to identify bugs.
    • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
    • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.

Skills required:

    • French native (mandatory)
    • Customer focused 
    • At least a first experience in customer management focused on retention
    • Familiarity with email marketing is a plus
    • The ability to jump right into a fun and relaxed office culture
    • SaaS experience is a plus 

Benefits:

    • A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
    • We value work-life balance and offer flexible working hours and remote work up to 2 days a week
    • The chance to grow your professional and technical skills, with real room for career progression
    • Meal vouchers - LunchR (8,5 € per day)
    • Excellent private health care, of which 70% is covered by the company
    • RTT
    • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
    • 50% Reimbursement of Navigo or bicycle mileage reimbursement 
    • more than 100 activities you can do at work via our partner Yuco
    • Paternity leave/second parent leave: 1 month of fully paid leave
    • English and French classes
    • A modern office in a central location with free fruits, drinks & lots of fun activities
Note:
While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.

Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications (including those from people with disabilities) with treatment based on equal skills and applying the principles of non-discrimination.