Client Solution Expert (Hybrid Remote Policy)

Toronto, Canada /
Revenue – Customer Success /
/ Hybrid
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York and Toronto.

At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: Empower the Customer, Build up Together, Impact First, Humbly Open, and People Company. 

The Client Solution Expert is highly knowledgeable about Sendinblue solutions and strategic client business cases. By being the bridge between Clients, Customer Facing and Product teams, the SE has a substantial impact on internal product knowledge, product evolutions, product adoption, and perceived client value. The successful candidate will act as a consultant to the Customer Success team and the clients and participate in building strong success and growth plans for our enterprise customers.

As an Client Solution Expert, you will:

    • Operations: 

    • Monitor adoption activity and develop strategies to increase usage for low users and inspire other customers with high usage
    • Contribute to driving product adoption and stickiness, and increase the width and depth of use

    • Business:

    • Understand product selling points
    • Centralize business case and value proof
    • Updating the business-facing system functionality documents to reflect new features
    • Sectorial expertise: Global understanding of customer issues and ability to propose solutions adapted to an industry

    • Product link:

    • Generating new product ideas in close collaboration with the global product team to ensure proposed solutions remain aligned 
    • Advocate global customers, centralize and represent their needs with SIB product team
    • Determining feature requirements and being the product road map and releasing expert
    • Be the internal product expert supporting the Customer Success team including feature launch training

    • Client consultancy:

    • Understand clients' use cases and how each SIB solution can help them to achieve their business goals
    • Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure SIB usage is effectively targeting the customers’ key objectives and KPIs
    • Leading workshops with the various stakeholders such as providing tailor-made workshops for our customers

What will contribute to your success:

    • Bachelor’s degree in business, marketing, or a related field
    • 4 years in a Tech consultancy firm or Digital marketing team or Product team
    • Have excellent communication skills and be able to relate technical concepts to non-technical stakeholders
    • Have a keen interest in technology and be prepared to develop your knowledge to fully understand technical products and solutions
    • Excellent understanding of clients' business cases
    • High proficiency in different marketing platforms 
    • Ability to work independently and with a team

What we offer:

    • Remote work options
    • Visit our global offices via Interoffice Trip Program
    • Bi-Annual Global Team-Building Trip
    • Health/vision/dental benefits - Employer-sponsored
    • Health and Wellness Spending Account
    • Employee Share Ownership Plan
    • Work-from-home equipment stipend
    • Lunch on us! Monthly lunch-stipend 
    • Public transportation stipend
    • Parental leave top-up (up to 22 weeks)
    • Group RSP with employer contribution match
    • Opportunities for professional development
    • Work with an international and collaborative scale-up in a hyper-growth environment
    • Tons of fun team-outings/activities and more!
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.