Customer Service Representative (French)
Noida, India /
Customer – Customer Support /
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We have a team of more than 350 employees representing over 40 nationalities spread across five offices located in Paris, Berlin, Delhi, Seattle and Toronto.
Sendinblue Customer Care Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.
- Manage and resolve daily client tickets.
- Ensure that clients questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Report, analyse and resolve system, clients and operational issues that impact
- Strive to provide all customers with outstanding
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.
- At least 1+ years of experience in customer service
- Excellent written and spoken communication skills in French (French Native speaker)
- Customer-focused with the ability to build customer relationships and customer confidence.
- Familiarity with email marketing
- The ability to jump right into a fun and relaxed office culture
- A tech environment where we use the latest open source technologies
- A culture based on caring, transparency, challenges, and strong collaboration
- A progressive and happy working environment
- International team building events every alternate year(last year was in Greece)
- A state-of-the-art office in the heart of Noida
While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.