CSM Team Lead - Customer Success Manager - Team Leader (Hybrid Remote Policy)

Paris, France /
Revenue – Customer Success /
Full-Time
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

As Customer Success Leader you will train, coach and mentor a team of Customer Success Managers, being responsible for the team portfolio and results for the French market.

Responsibilities:

    • Recruit, coach and grow a highly performing CSM team
    • Establish clear retention goals and process milestones for the client and the team to work toward
    • Strategically plan the management of the accounts with each member of the team
    • Own and drive the overall achievement of your team book of business KPIs (growth and renewals)
    • Collaborate internally with Customer Care, Sales, Product, Finance and Operations
    • Build strong relationship with clients, understanding their business needs and objectives and act as an escalation point 

Profile:

    • You have at least 2 years of experience leading a Customer Success team
    • You are native French and fluent in English
    • You have an experience in people and organisation management 
    • You are empathic and care about your team and customers
    • You are proactive and a real problem solver (we love creative solutions)
    • You are curious, eager to learn and have a great adaptability to change
    • You have great Interpersonal and communication Skills

Benefits:

    • A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
    • Chance to grow your professional & technical skills, with room for career progression
    • SIBOP: all Sendinblue employees are granted with our shared ownership plan - the more Sendinblue will be evaluated, the more you will get
    • Meal vouchers - Swile (€8.5 per day)
    • Excellent private health care, of which 70% is covered by the company
    • RTT
    • Bi-annual global company offsite; inter-office trips (when sanitary situation permits)
    • More than 100 activities you can do at work via our partner Yuco
    • Work's council benefits (HelloCSE)
    • Very competitive referral program
    • Second parent leave: 1 month of fully paid leave
    • English and French classes, and over 155000 courses available on Udemy
    • Budget to support your workspace at home
    • A modern office in a central location with free fruits, drinks & lots of fun activities
    • Relocation package and visa sponsorship for international talents
    • ..and more!

Meet us!

    • HR Call
    • Interview with the Customer Success Director
    • Case study
    • Debrief with the Customer Success Director and a CSM Team Lead
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.