Senior User Researcher

San Francisco, CA
Design
Full-time
Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a Series B company with $54M in venture capital, more than 500 customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About the Role:

We’re looking for a passionate User Researcher to be the first researcher, set the standard and foundation for research at Sendoso. You’ll work closely with design and product, helping them ask the right questions, bringing them along for discovery and helping them gain actionable insights. You’re well versed and passionate about user research from generative to fast paced concept testing and validation. You will propose, scope, plan, lead, conduct and communicate tactical and strategic findings. While you have a deep foundation in research best practices you are open to experimentation, to get to a customer’s needs. 

You also understand the value of democratizing research and empowering a customer insight hungry org with the tools they need to deliver a best in class experience. You work with minimal direction and have the capacity to support multiple efforts and deliver actionable results. 

Who You Are:

    • Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders across multiple projects at once
    • Experience with recruiting participants for research studies and research operations. 
    • Work collaboratively and cross-functionally with minimal supervision. 
    • Excellent communication and presentation skills. 
    • A user-centered perspective and approach to research and design
    • Experience with video editing, software/product development process, statistics, remote testing tools (UserTesting.com, Validately, etc), a plus 
    • Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools
    • Demonstrated ability to make smart decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs
    • Self-aware and polished communicator who can collaborate effectively with peers, participants, and team leads
    • Experience building or supporting the adoption of User Research across a department or Organization

Projects You'll Work On:

    • Work with Head of Design, product designers, product managers, and other stakeholders to define research priorities based on company goals & estimated impact
    • Design and execute a variety of high-profile research studies, including discovery studies, usability tests, concept tests, group discussions, as needed 
    • Develop strategic research roadmap to identify and answer the most critical questions about our customers
    • Coach Product Designers and Product Managers to hone their findings into meaningful themes, turning them into actionable insights
    • Choose research methods and processes that lead to sound decision-making in fast-paced and scrappy startup environment, including blending & interpreting information across a mix of available data sources, and helping to collect more data where we need it
    • Communicate, promote, and spread research results with approaches that influence teams and impact product decisions

Experience:

    • 5+ years of experience in user research related to software and digital experiences
    • BA/BS or MA/MS in Human-Computer Interaction, Design Research, Cognitive Science, Psychology, a related field or equivalent work experience 

What You'll Love:

    • Comprehensive Medical Plans plans - we've got you covered
    • Take-What-You-Need Time Off
    • Vacation Bonuses 2X/Year
    • 401K Plan
    • FSA Plan 
    • Volunteer Time Off 
    • Birthday Time Off
    • Catered Lunch & Breakfasts 
    • Team Outings
    • Dog-Friendly Offices
    • Collaborative Office Space
    • ClassPass Membership Program 
    • Fully-Stocked Kitchen 
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.