Director of Customer Success

Scottsdale, AZ
Customer Success
Full-time
Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a Series B company with $54M in venture capital, more than 500 customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 

About Your Role:

Sendoso is looking for a talented director who will help shape our Customer Success team. The Director of Customer Success will lead and manage a team of Customer Success Managers focused on helping our customers to meet their business goals throughout their lifecycle. Collaborating with other teams within Sendoso will be critical to the success of this role.
 
The ideal candidate is someone with a background in customer success and a breadth of experience in leading teams. The candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment.
 
Responsible for ensuring the Customer Success team is hitting targets which positively impact both the customer and Sendoso.

Who You Are:

    • Bachelor’s Degree or comparable experience
    • 3-5 years of management experience
    • 3-5 years of experience in high technology customer success
    • Strong strategic thinker and problem solver
    • Exceptional attention to detail
    • Smart, thorough, and able to work independently
    • Personable; able to work as a member of small team and effectively interact with peers and internal customers
    • Proven ability to lead a team focused on various phases of the customer lifecycle
    • Strong work ethic, desire to learn and be challenged, self-driven and motivated
    • Motivated with an ability to create fun team building exercises and experiences to develop a team culture and drive performance
    • Innovative with an ability to sell ideas internally in order to improve processes throughout the organization



Your Typical Day:

    • Building and managing a high performing team focused on renewal, retention and customer satisfaction 
    • Work closely with sales and product leadership to ensure teams coordinate efforts effectively
    • Responsible for hiring, training and ramp-up of new team members
    • Responsible for coaching, performance management, and career development of the team
    • Contributes to the development of and implementation of Sendoso’s Customer Success program
    • Implements and maintains best practices related to customer success
    • Creates and manages customer success campaigns, projects, and tests
    • Supports all tactical management functions

Bonus Points If...

    • Familiarity with sales and customer applications such as Salesforce.com and ChurnZero
    • Familiarity with SaaS products

What You'll Love:

    • Comprehensive Medical Plans plans - we've got you covered
    • Take-What-You-Need Time Off
    • Vacation Bonuses 2X/Year
    • 401K Plan
    • FSA Plan 
    • Volunteer Time Off 
    • Birthday Time Off
    • Catered Lunch & Breakfasts 
    • Team Outings
    • Dog-Friendly Offices
    • Collaborative Office Space
    • ClassPass Membership Program 
    • Fully-Stocked Kitchen 
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.