Engagement Manager
Westfield, Indiana
Management /
Full-time /
On-site
As our company and client portfolio grows, we’ve been expanding our Engagement Management team to manage customer relationships and care for our teams.
The engagement management team has diverse experiences: some are developers that grew into project management, some are prior executives, and others have more of a sales and account management background. They’re different people with the same mission:
They bring out the best in us in 3 key ways
#1. They care for our makers.
Our craft is important–knowing how modern products are built is table stakes for the job. More importantly, managers care for their teams. Looking out for our people, their interests, their career and their success is a huge component of the role.
#2. They care for our clients.
Of course, clients matter to a professional service firm – building high trust relationships is the name of the game. But consultancies driven primarily by top line growth and maximum utilization can’t also have the customer’s best interests at heart.
• Can you imagine it being okay to tell a client the hard truth about their plans, knowing they might fire you?
• Can you imagine giving free advice knowing a customer might steal it and hire your low-cost competitor?
• Can you imagine steering a customer towards another firm because it’s in their best interest, despite you having the capabilities on staff to do the work?
Engagement managers do the right thing for our customers, whether that’s making recommendations, helping them improve practices or keeping our team focused on the big picture.
#3. They care for our company.
ESOPs like us play the long game. We don’t talk about exits, meeting PE firm demands or aggressive growth targets. Do we want to grow? Yes. Fast and furious? No.
Reinforcing our culture-first approach, supporting the paced growth, staying curious, and relentlessly finding better ways to work is how leaders thrive at SEP.
Key responsibilities:
- Act as the primary interface to our clients for assigned projects
- Understand client strategy and objectives
- Support business development
- Collaborate with management team for holistic success - deciding which work to pursue, staffing teams for customer success, and creating a great employee experience
- Coach and mentor team members’ performance and career development
- Monitor and report on project status and team performance
- Manage invoicing and budgets related to the project(s)
- Occasional travel to meet with clients (could be local or out of state)
- Must be legally authorized to work in the United States
- Must not require visa sponsorship or have work authorization based on OPT or CPT
- Must be able to work from our office in Westfield, IN
Our ideal candidate:
- Has 7+ years of experience leading software product development teams
- Has 3+ years experience at a professional service firm
- Loves to work with creative makers to build great software products
- Enjoys developing relationships with the clients we serve
- Employs a servant leadership approach
- Has experience with Agile, Lean, and product management methodologies
- Has excellent written and verbal communication skills
- Has the ability to understand complex domains with many moving parts
- Has the ability to gracefully challenge and inspire others
- Has experience working closely with a variety of stakeholders
- Has experience working with (or within) large organizations and an understanding of their mechanics (budgeting, expectation management, processes, etc.)
SEP is a software product design and development company located in Westfield, IN. We provide powerful teams of thoughtful developers and designers to bring ideas to life. Founded in 1988, SEP is one of Indiana’s largest software development firms with 160 employees. Our clients span from Fortune 100 to scale-up companies. We are 100 percent employee-owned through an ESOP and are consistently recognized for our great culture (Top Workplaces, Best Place to Work in Indiana, Techpoint Mira).
We are an equal opportunity workplace and affirmative action employer. All employment is decided based on qualifications, performance, merit, and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
