Employee Advocate (Sequoia One)

New York, NY
Sequoia One – Client Service
The Employee Advocate will provide an exceptional user experience for client employees by finding innovative solutions for issues related to employee benefits and retirement planning, as well as educating client employees on their benefits and perks programs.

What You Get To Do

    • Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
    • Provide education to client employees on benefits, perks, retirement planning issues, Sequoia tech tools, etc.
    • Act as a resource and advocate for client employees with claims management cases
    • Assist employees with navigation of Sequoia’s three client web portals and mobile app
    • Prepare quarterly reports and attend review meetings with clients
    • Help build out knowledge center and FAQs
    • Participate in process improvement activities as needed


    • At least two years of direct experience in a client service environment and a passion for delivering exceptional client service; BS/BA required
    • Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
    • Ability to navigate through various web tools and communicate instructions effectively via phone
    • Must be a patient listener and a good problem solver
    • Strong verbal and written communication skills
    • Ability to perform research to solve issues
    • Human resources/benefits and Salesforce experience preferred
    • Some travel required
Sequoia’s Culture – Our most important asset:

Passion for service
Growth oriented
Caring for others
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.