Systems Manager (Sequoia One)

San Francisco, CA
Operations, Sequoia One PEO
Full-time
As a Sequoia One Systems Manager, you will be responsible for the ongoing management and support of Sequoia One’s HRIS technology, both partner-provided and our own open API Sequoia Platform. A primary focus will be to ensure our clients and internal teams have a positive technology experience with both PrismHR and the Sequoia Platform.

Success in this role requires both creative, long-term thinking and hands-on “get it done” action as you will contribute to the advancements of new software application technology for the PEO industry, define new product release rollout strategies and successfully manage scheduled and impromptu interactions with our internal Sequoia Platform technology team, PrismHR partner, as well as third-party benefit and system providers, and ultimately be part of a team providing high quality support to inquiries and potential issues from both internal and client users. 

What You Get To Do

    • Work with our internal technology team to define Sequoia Platform features for our high growth technology PEO clients, who have high expectations of the power of technology to enable and accelerate their business 
    • Evaluate and anticipate impact of new technical solutions on product road-map to our clients 
    • Plan, design, and lead PrismHR application activities including new release testing and roll-out, integration with other systems and third-party applications 
    • Manage our internal case management system, triage cases and escalate internally to our technology team and/or to our partner, PrismHR, when a situation is determined to need their assistance 
    • Track and report on high priority cases and feature wish-list items as part of monthly technology partner meetings 
    • Provide hands-on support, guiding our team’s utilization and innovation of the platform 
    • Perform problem and root cause analysis, outlining resolution options and taking appropriate actions to resolve issues including designing scalable and repeatable work-arounds until automated solutions can be provided 
    • Ensure data integrity within Sequoia Platform, PrismHR and across other systems where applicable 
    • Train our internal users on the utilization of the technologies we use, prepare training materials and conduct training programs as needed  
    • Lead internal systems projects and participate effectively in other IT related projects  
    • Complete/implement new account setups with data exchange partners (Netsuite, ADP, etc.) 
    • Performing complex configuration and performance analysis tasks 
    • Be mindful of security requirements and consult with technology partners to maintain well performing and secure system 
    • Create and maintain applicable systems documentation

Qualifications

    • 5 years professional experience with HR or payroll systems working as an applications specialist including configuration, data quality assurance and user case management 
    • Advanced Excel skills (Macro or SQL experience preferred) 
    • Excellent communication and follow-up skills 
    • Demonstrable problem-solving skills with proven ability to work collaboratively with other teams to properly resolve issues quickly 
 
    • Solutions-oriented team player who takes initiative and is accountable for results 
    • Organized, detail and process-oriented thinker with strong analytical skills 
    • Experience working in a Professional Employer Organization (PEO) and/or client-facing experience is a plus but not required 
    • Bachelor degree required, technical major preferred
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.