Client Service Consultant, Benefits

San Mateo, CA
Client Service, Benefits
Full-time
The Client Service Consultant leads the client relationship and is responsible for strategic development and benefits consulting for Sequoia’s largest clients.  

What You Get To Do

    • Build trusted relationships with our clients through strategic guidance, service excellence and elevated employee experience with our clients’ senior executives
    • Thought leadership, strategic analysis and consulting expertise for our clients’ total rewards programs
    • Dig into client cost drivers and make recommendations based on our client’s unique goals and objectives
    • Be a benefits expert, but also work closely with the Sequoia team on global benefits, 401k, risk management and HRIS/ Benefits administration to be a trusted advisor to our clients
    • Serve as the senior mentor for the client team (client service manager, analyst, operations coordinator, operations manager, financial consultant)
    • Work on complex client initiatives and provide innovative and effective solutions for our clients and for our Sequoia Enterprise team
    • Work closely with Sequoia’s client service managers to help execute and plan for day-to-day execution and implementation
    • Work closely with Sequoia’s analysts and financial consultants in understanding costs, utilization and key metrics to help our clients get the most of their program spend
    • Be an integral part of shaping, growing and scaling our Enterprise team
    • Provide training, support and guidance to Sequoia team members

Qualifications

    • 7+ years of employee benefits and client service experience
    • Ability to build trust quickly and consistently with our clients and Sequoia team members
    • Ability to comfortably provide and present recommendations to executives
    • Solutions-oriented team player who is accountable for results
    • Detail and process-oriented thinker with strong analytical skills
    • Ability to understand client needs and deliver results under tight deadlines
    • Bachelor’s degree required
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.