Client Operations Manager

Tempe, Arizona
Client Service, Benefits
Full-time
The Client Operations Manager works directly with small and mid-size clients, insurance carriers and benefits system administrators to ensure a smooth benefits implementation and renewal process, and serves as one of the primary Sequoia points of contact for day-to-day benefits operations support and client inquiries. The position requires strong project management skills, passion for systems, attention to detail and excellent communication skills. The individual should embody and promote our culture in daily relationships with clients and our teams.

What You Get To Do

    • Project manage and execute benefit administration system implementations, ongoing updates, and annual renewals
    • Maintain system functionality and performance to ensure quality standards are met
    • Monitor and resolve data discrepancies and inaccuracies within the benefits administration system and carrier database
    • Collaborate with Sequoia EDI team and project manage new EDI implementations
    • Retrieve, audit, and prepare client data as needed
    • Create, maintain and drive project plans across multiple teams to hold all responsible parties accountable and ensure projects stay on track
    • Build and maintain relationships with key client and vendor contacts
    • Point of contact for client education of benefit program and systems functionality
    • Manage various ad hoc client projects

Required Qualifications

    • 2+ years of experience in project and client management
    • Bachelor’s degree
    • Detail and process-oriented thinker with strong analytical skills
    • Strong organizational skills with the ability to prioritize multiple tasks at one time
    • Proficiency in Microsoft Excel with ability to run reports and manipulate large data sets
    • Solutions-oriented team player who takes initiative and is accountable for results
    • Ability to collaborate and drive discussions with multiple stakeholders

Preferred Qualifications

    • Strong understanding of systems functionality across multiple platforms (HRIS, Benefit Administration and Payroll)
    • Understanding of Electronic Data Interchange (EDI) as it relates to Benefits Administration systems
    • Experience with Salesforce
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.