Client Service Specialist, Benefits

San Mateo, CA
Sequoia Consulting Group – Client Service, Benefits
Full-time
The Client Service Specialist will help shape the benefit programs of some of the most exciting high-growth companies on the planet. You will get to impact, learn and grow through exposure to many areas of client management and the ever-changing healthcare landscape. The Client Services Specialist will also play an important role in coming through for our largest clients: coordinating service activities with client service teams, interfacing with carriers and vendors, creating client deliverables, and ensuring quality standards are met. You will be to contribute to a wide variety of projects involving data integrity, review, analysis, design and communication materials of our clients' full health and welfare benefits including medical, dental, vision, life, disability and voluntary benefits.

What You Get To Do

    • Coordinate meaningful client processes with Sequoia client teams
    • Prepare and customize client communications
    • Analyze and compare vendor products, services and contracts
    • Enter and maintain client data into Salesforce throughout the annual client lifecycle
    • Ensure client data is accurate, completely captured and held confidential
    • Gather data from vendors and interpret data to be client-friendly
    • Increase efficiency within client team by identifying ways to improve processes

Qualifications

    • Strong project management skills
    • Solutions-oriented team player who takes initiative and is accountable for results
    • Detail and process-oriented thinker with strong analytical skills
    • Excellent communication, organization, and interpersonal skills
    • Ability to prioritize, understand client and team needs, and deliver results under tight deadlines
    • Bachelor’s degree required
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.