Client Program Manager (Sequoia One)

San Francisco, CA
Client Service, Sequoia One PEO
Full-time
The Client Program Manager will be responsible for the overall success and efficiency of the Sequoia One client implementation process and ongoing relationship management. You will be a key piece of our integrated service team ensuring that the first stage of our customer’s relationship with us runs smoothly and positively. 

What you get to do

    • Project manage both internal team members and external vendor partners to ensure execution and consistently meet deadlines for multiple client implementations 
    • Build strong, long term relationships with our high tech clients • Partner with internal teams to collect/manage data, setup documents, and communicate deadlines 
    • Coordinate system implementations and integrations through their full life-cycle, including: data collection, paperwork review, and partnership management 
    • Recommend process improvements, document process workflows, and lead team training's 
    • Field product/feature requests, and technical specifications from clients and communicate to appropriate parties for future development work 
    • Represent Sequoia’s client service commandments to come through for our clients at all times 
    • Report back to management team on program implementations, and status of defined accountability metrics 

Qualifications

    • 5+ years of client facing/client management experience 
    • Prior HR and HRIS experience a plus 
    • Knowledge and experience with client/vendor relationship management and project management 
    • Strong initiative and self-motivation to learn quickly, and perform proactively 
    • Solutions-oriented approach to client product or service issues • Extremely high attention to detail 
    • Ability to navigate through various web tools and communicate instructions clearly (experience with Professional Employer Organizations (PEO), benefits administration, HRIS, and payroll systems a plus) 
    • Management of multiple projects and deadlines in an entrepreneurial and collaborative work environment 
    • Passion and commitment to exceptional client service 
    • Confident and skilled communicator with clients and internal management 
    • Experience manipulating data in Excel (preferred) 
    • Previous experience with Salesforce is beneficial 
    • Bachelors degree 
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.