Client Service Manager, Enterprise

San Mateo, CA
Sequoia Consulting Group – Client Service, Benefits
Full-time
At Sequoia, we are fueled by a passion to serve our clients and their needs. Through a blend of guidance, service and technology, we are revolutionizing the way employee benefits, 401(k), insurance and HR are experienced by companies and their people.
 
Sequoia’s clients are innovative, people-first businesses who are shaping the future: the market disruptors, the paradigm shifters, and the leaders that are pushing their industries forward. As a team, we strive everyday to make an impact on lives in the workplace. We stay dedicated in our commitment to come through for people who put their trust in us, no matter what. 
 

The Client Service Manager guides our client relationships and is responsible for executing strategy and delivering service excellence for Sequoia’s largest clients.  

What You Get To Do

    • Build trusted relationships with our clients through understanding and delivering on client’s needs as well as executing service excellence
    • Advise on best practices for benefits consulting and administration to help our clients achieve their goals and objectives
    • Manage weekly client calls and interactive project plans
    • Facilitate and drive new client onboarding, implementations with vendors and carriers and compliance
    • Oversee open enrollment process for clients; create employee presentations and communication materials, conduct employee education meetings (webinars, in-person presentations, etc.)
    • Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues (COBRA, HIPAA, ERISA, Section 125 and Health Care Reform)
    • Be a proactive, empathetic partner to help resolve issues with our clients and their employees
    • Proficient in benefits, but also work closely with the Sequoia team on Global Benefits, 401k, Risk Management and HRIS/ Benefits administration
    • Work closely with Sequoia’s Client Service Consultants to develop strategy and client goals and objectives
    • Be an integral part of shaping, growing and scaling our Enterprise team
    • Provide training, support and guidance to Sequoia team members

Qualifications

    • 3-5+ years of employee benefits and client service experience
    • Working knowledge of Self-Insurance, COBRA, HIPAA and ERISA
    • Ability to build trust quickly and consistently with our clients and Sequoia team members
    • Strong project management skills with the ability to multitask
    • Ability to comfortably provide and present recommendations to executives
    • Solutions-oriented team player who is accountable for results
    • Detail and process-oriented thinker
    • Excellent communication, organization, and interpersonal skills
    • Ability to understand client needs and deliver results under tight deadlines
    • Bachelor’s degree required
Our culture
• Integrity
• Passion for service
• Innovative
• Growth oriented
• Caring for others
• Promise-centric
• Focused on relationship building
• Meaningful & Fun

What can we offer?
Competitive salary + performance-based bonus programs
Great health insurance + wellbeing package
401k retirement savings plan