Client Service Manager (Sequoia One)

San Francisco, CA
Sequoia One – Client Service
Full-time
The Client Service Manager will be responsible for day-to-day client management, including: HR, benefits and HRIS.  

What You Get To Do

    • Build strong relationships with the client administrators at exciting companies  
    • Answer questions and provide support related to basic HR, Payroll, Systems, and Benefits questions 
    • Work collaboratively across internal teams to resolve issues and answer client questions 
    • Schedule training for new client contacts and refreshers as needed 
    • Manage client data in our CRM 
    • Work closely with the HR Business Partner to escalate more complex or strategic HR projects for clients 
    • Guide clients through the benefit renewal & open enrollment process

Qualifications

    • Bachelor's Degree 
    • 5+ years of Client Service or HR Generalist experience 
    • Strong project management skills  
    • Ability to communicate and work across client organizations (HR, CEO, CFO) 
    • Solutions-oriented team player who takes initiative and is accountable for results  
    • Detail and process-oriented  
    • Excellent communication, organization and interpersonal skills 
    • Ability to understand client needs and deliver results under tight deadlines 
Sequoia’s Culture – Our most important asset:

Integrity
Passion for service
Innovative
Growth oriented
Caring for others
Promise-centric
Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.