IT Support Specialist
Bend, Oregon /
Administrative – Information Technology /
Full-time Exempt
Serán BioScience provides custom formulation, process development and clinical manufacturing services for a variety of pharmaceutical clients. The primary responsibilities of this role supports the technology needs for end users. As a member of the IT Department, this position provides solutions and user training for computer systems and software, while installs and troubleshoots hardware and software for diverse applications.
Duties and Responsibilities
- Analyze, troubleshoot, and evaluate end user computer and related systems issues
- Consult with users to determine hardware, software, and system functional specifications
- Analyze and test computer systems and programs
- Document, test, and configure computer applications and operating systems
- Assist IT management in designing, planning, and implementing technology solutions
- Hardware setup, troubleshooting, and moves
- User Administration
- Accurate and complete documentation and record keeping and ticketing
- Performs other related duties as assigned
Required Skills and Abilities
- Windows Server and Active Directory configuration and administration
- Microsoft 365 configuration and administration
- Firm grasp of IT infrastructure and operations best practices
- Excellent working knowledge of computer systems, network and systems administration, data storage systems, and security
- Excellent interpersonal and customer service skills
- Strong analytical and problem-solving skills
- Strong task management skills
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
- Two years of related experience; or comparable combination of education, equivalent certifications and/or experience.
- Preference will be given to Relevant IT support industry certifications (CCNP, CompTIA, MCSA/MCSE, ITIL, CISSP, etc.)
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Prolonged periods of mobility between offices and campus buildings
- Able to periodically lift 25-45 pounds
