IT Support Specialist

Bend, Oregon /
Administrative – Information Technology /
Full-time Exempt
Serán BioScience provides custom formulation, process development and clinical manufacturing services for a variety of pharmaceutical clients. The primary responsibilities of this role supports the technology needs for end users. As a member of the IT Department, this position provides solutions and user training for computer systems and software, while installs and troubleshoots hardware and software for diverse applications.

Duties and Responsibilities

    • Analyze, troubleshoot, and evaluate end user computer and related systems issues
    • Consult with users to determine hardware, software, and system functional specifications
    • Analyze and test computer systems and programs
    • Document, test, and configure computer applications and operating systems
    • Assist IT management in designing, planning, and implementing technology solutions   
    • Hardware setup, troubleshooting, and moves 
    • User Administration
    • Accurate and complete documentation and record keeping and ticketing 
    • Performs other related duties as assigned  

Required Skills and Abilities

    • Windows Server and Active Directory configuration and administration
    • Microsoft 365 configuration and administration 
    • Firm grasp of IT infrastructure and operations best practices 
    • Excellent working knowledge of computer systems, network and systems administration, data storage systems, and security
    • Excellent interpersonal and customer service skills
    • Strong analytical and problem-solving skills
    • Strong task management skills  

Education and Experience

    • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
    • Two years of related experience; or comparable combination of education, equivalent certifications and/or experience.
    • Preference will be given to Relevant IT support industry certifications (CCNP, CompTIA, MCSA/MCSE, ITIL, CISSP, etc.)

Physical Requirements

    • Prolonged periods of sitting at a desk and working on a computer
    • Prolonged periods of mobility between offices and campus buildings
    • Able to periodically lift 25-45 pounds