Customer Service Representative

West Bend, WI
Professional – Sales & Marketing /
Full-time /
Join the Serigraph team as a Customer Service Representative and become an integral part of our commitment to excellence in specialty printing manufacturing. As a Customer Service Representative, you'll collaborate closely with our Account Managers to streamline paperwork and administrative tasks associated with customer orders. Your dedication will be pivotal in ensuring Serigraph not only meets but surpasses our customers' expectations. If you're ready to contribute your organizational skills and passion for customer satisfaction to a dynamic team, we invite you to apply and grow with us at Serigraph.

Customer Service Representative Responsibilities

    • Enter orders accurately into the system
    • Manage customer and production schedules efficiently
    • Generate documentation for reorders, review production reports, and handle similar customer and account-related paperwork
    • Streamline product delivery and coordinate shipments
    • Confirm purchase orders and manage schedule adjustments as needed
    • Engage in written and verbal communication with internal and external customers, sales representatives, and Operations regarding customer orders
    • Ensure compliance with environmental practices and proper materials handling and disposal
    • Support Serigraph's current quality management system and master the use of SPECS
    • Willingness to travel to customer locations as required
    • Effectively communicate with customers, operations, and sales representatives
    • Meet and maintain margin expectations
    • Efficiently control customer inventory levels
    • Provide assistance in sales-related activities as required
    • Carry out additional tasks as delegated
    • Proficiently interpret and understand blueprints
    • Utilize various measuring tools for layouts and product inspections
    • Demonstrate computer literacy

What we are looking for in a Customer Service Representative

    • Familiarity with departmental and company safety, housekeeping, and personal protective equipment (PPE) protocols
    • Proficiency in inputting essential data into the Titan system
    • Capability to comprehend and interpret job tickets effectively
    • Possession of fundamental knowledge of Serigraph manufacturing processes
    • Preference for experience with computers and CRT systems
    • Comprehension of departmental procedures and policies
    • A high school diploma or equivalent is desirable
The compensation structure is determined based on several factors, including the position, skills, level of experience, job-specific requirements, and the location of the position.

Our goal is to offer competitive and fair compensation that reflects these critical elements.

We’re looking for fun, reliable coworkers to join our team. If this sounds like you, we can’t wait to connect. 

If you have the skills and dedication to contribute to our team in this role, we welcome your application. Your attention to detail and commitment to quality are valued here.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets.  Our core business is decorating plastic.  We print, form, mold, finish and fulfill in-house.  Serigraph specializes in transforming our customer’s brands to the physical world through print.  Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service!  The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages
Access to earned wages before the scheduled payday
Paid time off, 10 paid holidays, and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health, dental, vision, disability, and life insurance
401(k) eligibility on day one with company match
Free onsite fitness facility and walking trails
Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!