University Training Coordinator
Grandville, MI
Corporate – University /
Full Time (Salary) /
On-site
-Pay Range: $17.00 to $21.00 /hr based on related experience
- Location: Grandville, MI
The University Training Coordinator supports all Serv-U-Success University staff and serves as the main point of contact for team members attending training activities. This role is responsible for managing training materials, coordinating logistics for training sessions, and overseeing general administrative functions within the University Department. Key responsibilities include creating and distributing training materials, coordinating meals and accommodations for participants, and maintaining a clean and organized training environment.
Training Materials
- Prepare, organize, and distribute printed materials, including new hire training binders.
- Track and coordinate Store Manager in Training progress, testing, and graduation timelines.
- Monitor and distribute Retail Operations Certification Program certifications.
Coordination
- Maintain an inviting and organized training space, including setup of furniture, equipment, and seasonal decorations.
- Coordinate meals (up to three weekly), office supplies, and training-related inventory.
- Organize hotel accommodations for out-of-town attendees and manage room key pickups.
- Plan off-site events, dinners, and meeting spaces as needed.
- Arrange carpools for traveling team members in collaboration with directors and managers.
Administrative Support
- Process and distribute mail for the department.
- Reconcile University-related receipts and track departmental expenses with the Finance Team.
- Manage the Lending Library using Libib software.
- Oversee the training department’s email account and respond to inquiries promptly.
- Schedule and manage the calendar for the company mentor and University conference room.
Training Support
- Assist Corporate Trainers with training activities, including icebreakers, workshops, and materials.
- Manage Store iPad Workstation materials stored at the University.
Other Duties
- Ensure a clean and organized training environment, including light cleaning in the kitchen and bathrooms.
- Perform additional responsibilities as assigned.
Desired Education, Skills & Experience
- Education & Experience:
- High school diploma, GED, or equivalent experience preferred.
- Skills:
- Strong customer service abilities, including excellent verbal and written communication skills.
- Effective in managing sensitive and confidential situations with professionalism.
- Proficiency with Microsoft Office 365 and other software applications.
- Strong time management and organizational skills to prioritize competing tasks effectively.
- Analytical and problem-solving abilities.
- Excellent communication skills, attention to detail, adaptability, and the ability to manage a flexible schedule.
- Detail-oriented individual who can juggle multiple responsibilities while maintaining a welcoming and professional training environment.
$17 - $21 an hour
At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.
We show our Values in everything we do:
-Passion – We energize, engage, and inspire others because we love what we do and how we do it.
-Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.
-Innovation – We are relentlessly curious and determined to find a better way of doing things together.
-Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.
-Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.
At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.
In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.
