Help Desk Support

Chicago, IL
IT
Full-time
At ServerCentral Turing Group (SCTG), we enable and transform businesses using technology. Through our hybrid cloud solutions and expertise, SCTG offers public cloud guidance, strategy, management, and application development in addition to core managed data center, private cloud, and managed IT services. SCTG is unique in its designation as an Equinix Gold Partner, a Digital Realty Trust Gold Partner, a VMware Gold Partner, and an Amazon Web Services Advanced Consulting Partner, Managed Service Provider Partner, and Authorized Public Sector Partner.

Responsibilities:

    • Respond to incoming employee requests via Help Desk Tickets, phone, email and/or chat sessions, and walk-up inquiries
    • Provide technical assistance and support for issues related to computer systems, software, and hardware onsite and remotely
    • Detailed communication with employees, keeping them informed of incident progress or changes
    • Thoroughly research technical issues and document solutions for user problems in a timely manner.
    • Assist in new hire onboarding
    • Handle sensitive and/or confidential documents and information
    • Provide user training to internal staff
    • System documentation maintenance
    • May perform other duties as assigned

Qualifications:

    • Two years of help desk and desktop support experience preferred
    • Experience in Windows 10, Active Directory, O365, Skype for Business
    • Basic knowledge of LAN/WAN connectivity, routers, switches, firewalls, and wireless
    • Hardware Troubleshooting: PC/Laptop, Printers
    • Customer Service and communication
    • Strong prioritization, multitasking and organizational skills
    • Experience with ticketing systems
    • Working knowledge of computers, networking and operating systems
    • Passion for technology
Benefits: Paid PTO/Vacation time, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, Bring Your Own Device Policy with monthly payroll reimbursement, Life Insurance/Long Term Disability, Health Insurance with HRA, Vision Insurance, Dental Insurance, and a fun and casual work environment.