Serverless Architect

San Francisco/Remote
Growth
Full-time
Serverless, Inc. builds tools that enable developers to build more and manage less. We've built one of the most popular pieces of open-source software in the world and in the process grew an extremely engaged and active developer community. As our company scales, we are increasingly focused on growing our customer base while continuing to shepherd and add value to our community.

As a Serverless Architect you will serve in both a pre-sales and post-sales capacity to ensure the success of Serverless Framework Enterprise customers. You will achieve this primarily by working directly with customers and our sales team to provide technical expertise around our products, public cloud architectures, and operational strategies. We are a small but rapidly growing startup which means there will be plenty of opportunities to wear multiple hats, learn new skills, and grow your role along with the company.

Responsibilities

    • During the pre-sales process, work with prospective customers to understand their requirements, provide technical and operational overviews of our solutions, give demonstrations, and assist with proof of concepts.
    • During the post-sales process, provide technical and operational assistance to customers to ensure their success with our solutions.

Requirements

    • A background as a developer
    • 3+ years experience in a technical, customer facing role (Technical Pre-Sales/Post-Sales/Sales Engineering/Solutions Architect, etc.).
    • Deep understanding of the AWS platform, particularly their serverless compute offerings.
    • Experience implementing public cloud infrastructure at mid to large enterprise companies.
    • Great interpersonal skills including the ability to establish trusted relationships internally and with our customers.
    • Great communication skills including the ability to ask probing questions and listen carefully.  You should also be able to explain technology trends through narrative and story.
    • Experience with Serverless Framework.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.