Associate Engineer, Customer Support
Santiago, Chile
Managed Services & Support /
Full-time /
Remote
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
We are seeking a customer-centric and technical-savvy Engineer to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple to complex technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.
Responsibilities
- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Become an encyclopedia of knowledge about relevant products and their capabilities and common application
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others
Essencial Skills
- Basic Linux Administration, Basic SQL, Basic Java Application troubleshooting and as per required by specific client account
- Strong data analysis, critical thinking and problem-solving skills
- Ability to work independently and with others
Qualifications
- Requires a minimum of 1-2 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or equivalent work experience
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
