Senior Product Manager
Kuala Lumpur, Malaysia
Product /
Full-time /
Hybrid
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Join our product team to drive our business and empower thousands of heroes that use our tools to solve some of the most important business challenges. It’s an amazing opportunity to work alongside our dynamic team, who are serving more than 5000 enterprises today including Atlassian, Cisco, Morgan Stanley, KLM and United Nations.
We are seeking a Product Manager for the ServiceRocket Apps business unit who will thrive as an individual contributor with a hands-on, detail oriented and entrepreneurial approach to problem solving.
Success (what defines your success in this role)
- High performing products and product line, through multiplied growth of customer base, product metrics and revenue contribution.
- Deep, shared understanding of customers, so that every team member can effectively contribute towards product goals.
Responsibilities
- Drive discovery and delivery roadmap of the entire lifecycle of multiple products.
- Develop business requirements to create product specifications.
- Develop, measure and analyze product KPIs and metrics.
- Work closely with cross-functional teams to bring new products and features to launch.
- Continuously build shared customer understanding.
Essential functions & skills
- Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals. Demonstrate strong end-to-end accountability towards KPIs and OKRs.
- Communicate product strategy and vision supported by analysis to all relevant participants and stakeholders.
- Develop crisp business requirements to create product specifications and architecture for each product and application.
- Work closely with the entire product, growth and customer support teams to deliver new products to market and to make existing products more valuable.
- Develop and grow business opportunities for ServiceRocket Apps business unit.
Requirements
- Typically 3+ years of experience in software product management, leading cross-functional teams to deliver products and projects.
- Experience working with lean, agile engineering teams to define, scope and prioritize product requirements.
- Practical knowledge in B2B software applications and platforms, as well as usability (UX/UI) aspects.
- Proven track of capacity to learn, unlearn and relearn for self and team growth.
- Strong research, methodical and analytical skills with excellent English (verbal and written) communication skills.
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
