Product Marketing Manager
Remote(SCL), Chile
Marketing /
Full-time /
Remote
G'day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
This is a role for a humble, hungry, creative and strategic marketer who will spearhead the development and execution of campaigns and initiatives designed to build the Service brand, establish thought leadership, grow awareness of company culture to drive recruitment, and advance the corporate mission.
You’ll know if you are the right person if you are passionate about technology and the ability to deeply understand customers, explore markets and define opportunity, and formulate that into a competitive advantage.
What defines your success in this role?
- Improved market intelligence: through a deep understanding and ability to do quantitative and qualitative analysis of the marketplace and customer segments
- Systematic demand generation: using techniques like design-thinking, create messaging and processes that identify and generate a constant flow of top of funnel prospects with a job-to-be-done that aligns with our value proposition
- Increased customer adoption: through great storytelling on new and existing products and features, problem space and the solutions
- Market-leading services and products: by a deep understanding of the customer, market and our business operations provide the product delivery team with the lens they need to focus on our unique value proposition
- Market share growth: by driving better customer understanding of product's value, increase market-fit and support strong expansion of market share as measured by revenue and market penetration
- Funnel growth: by ensuring healthy growth of product trials, conversion, and retention.
Responsibilities
- You will report to the Director of Product Marketing and will work closely with cross-functional stakeholders including senior leadership
- Develop specific marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product positioning within the competitive landscape
- Develop product positioning in the marketplace.
- Analyze market dynamics, competitive data and buyer needs to deliver actionable insights
- Design models and implement initiatives to improve CLV and reduce CAC
- Develop process and framework around go-to-market, market segmentation, product launches and messaging.
Skills and qualifications
- Proven track record in developing personas, value propositions, and mapping and go-to-market strategies
- Highly skilled at analytical decision-making and ability to diagnose business issues and resolve problems
- Ability to gather intelligence from data, present findings and decisions, influence executive stakeholders, and execute independently on initiatives
- Ability to work cross-functionally, command respect, and influence without authority
- Tech, tech-services, and/or brand building experience
- Outstanding oral and written communication skills (Advanced level of English is required)
- Minimum of 8 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or equivalent experience.
This position is not eligible for visa assistance/sponsorship or relocation assistance. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
