Head of Product

Toronto HQ
Product & Engineering – Product
Full-time
We are on a mission to create a home maintenance service so simple to use that homeowners can just forget about it. We've built an exceptional team and have raised money from top-notch investors to make our vision a reality for homeowners of the world. The opportunity to take on a big role and have huge impact is very real. Our culture is collaborative, focused, and transparent.

Setter is looking for someone to work directly with the CEO on scaling the product team and delivering a world-class product to homeowners, trades professionals, and internal team. The ideal product leader has experience in scaling a team to more than 100 people and has taken V1 products to high performing V2+ products.

You will be responsible for
+ Building out the product and engineering teams (with the engineering leaders) and their different KPIs and objectives.
+ Owning several product lines, from strategy and KPIs to roadmap and execution, and for both customer-facing and internal products.
+ Identifying key opportunities and challenges to pursue, and contributing to company strategy.
+ Contributing to a culture of product excellence and speed, setting a high bar for fast iteration and quality.
+ Driving innovation and new product features to address user requests and product goals.
+ Constantly collecting information and data from inside and outside sources to inform product direction. 
+ Managing the product go-to-market plan, from planning to execution, involving all aspects of the product and marketing model. 
+ Communicating plans and objectives clearly to cross-functional teams to ensure quality collaboration on actionable items.

What you bring to the table
+ Track record of success: B2C + ops heavy experience, track record of high quality and ability to make teams move fast. Contributes to product culture by setting a very standard for speed and quality. Has hired a team before.
+ Proactive Problem Solver: data-driven analysis for opportunities and tradeoffs and prioritization. Proactive about opportunity/challenge identification. Inquisitive.
+ Responsible Manager: Great analytical skills, great communication. Can handle stress with grace. Can talk about difficult decisions without resorting to blame or judgment.
+ Missionary/Excitement: Has enthusiasm when speaking about Setter's product and mission, and has researched the market, the users, and current product shortcomings. Proud to shares product updates and features with customers.
+ Quick-start: Startup scrappiness.
While focusing on doing the right thing, we embrace an atmosphere of creativity, belonging, and fun. At our core we're passionate, overachieving team players who believe in: Gumption, focus, and nurture. Together we are building the cities of the future.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

If this role doesn't quite meet everything you are looking for that's okay! Sign up to stay in touch, we’ll let you know when we have new positions on the team.