Intake Coordinator - Contract
Remote
Operations /
Contract - Remote /
Remote
About Seven Starling
Seven Starling is a digital platform making high quality mental healthcare more accessible for new mothers and caregivers. With specialized therapy, peer support, medical evaluations, and in-app exercises, Seven Starling uses the most effective, proven methods to treat common perinatal mood disorders like postpartum depression and anxiety. Seven Starling is a female-founded company that is backed by top tier venture capital investors and healthcare partners.
Seven Starling is looking to add a world-class Intake Coordinator to our team. You will work with Seven Starling’s operations team to schedule direct referrals, support our Care Coordination team and handle patient communications.
Our ideal candidate is passionate about maternal mental health, is energized by the opportunity to help guide women to the care they deserve, values process and thrives in a dynamic environment.
You will excel if you have experience in patient communications, data entry, clinical settings, and Google Sheets / MS Excel. The ideal candidate is someone who is pursuing a career in mental or reproductive health, is open to contract work and has a flexible schedule.
You are committed to protecting patient safety and delivering a high quality standard of support. You take your responsibility seriously as the first touchpoint a prospective patient has with our brand.
What you'll do
- Contact and schedule patient referrals via SMS, email, voice call
- Triage patient communications
- Support our Care Coordinator Team in rescheduling patient consults
- Manage prospective patient outreach
- Keep our CRM up to date with the status of prospective patients and our communications with them
Who you are
- Empathetic and well-spoken. You are able to connect with all kinds of people and make them feel safe, supported, and cared for. You explain things clearly and succinctly.
- Detail oriented and highly organized. You double check everything to make sure it’s right. Nothing falls through the cracks when you’re overseeing it.
- Mission-driven and ethical. You treat patient data with the utmost care and always prioritize data security.
- Creative and solution-oriented. You are a problem solver who proactively identifies problems and proposes solutions.
- Familiar with working in healthcare environments. Understanding of and experience working with HIPAA compliance is a plus.
Details
- Expectation of availability: 5-10 hours per week
- Contract Role: Flexible schedule; must have a few hours of availability at least 4 days within the work week Monday through Friday
- Remote
- Payment: $20 per hour
Must haves
- Computer
- High Speed Internet
- Phone
- A private space to make patient calls
$20 - $20 an hour
Please do not call our public clinical admissions line in regard to this or any other job posting.
Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.
