Tours Operations Coordinator

Oracle Park, SF
Administration – Giants Enterprises /
Part-time /
On-site
About the Team:
The Giants Enterprises (GE) curates, plans, and executes fan and client hospitality programs. The Oracle Park Tours team facilitates the marketing, sales, and operations of the ballpark tours program including public daily tours, private tours, and educational tours. This role will have the unique opportunity to collaborate with all departments in the organization on both gameday and non-gameday tours programming. This particular position will play a critical role in the implementation of our tours program. You will enjoy being part of an iconic franchise in the sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:
The Tours Operations Coordinator will collaborate with the Tourism Development Manager to oversee the day-to-day operations of public, pregame, private, and educational tours year-round. You will also work to implement and execute streamlined processes and procedures for all Tour Guides and Tour Supervisors. This position will need to have excellent communication and organizational skills as you will play a key role in disseminating information to internal and external stakeholders and making sure systems are updated. You will work closely with Ballpark Operations and Ticket Services and be expected to help elevate and grow our tours programs. This position will help oversee and support a team of Tour Guides and Supervisors.

Department: Giants Enterprises
Reports to: Tourism Development Manager


You’re Excited About This Opportunity Because…
·        You will play a key role in the development and execution of the Tours Program operationally
·        You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization
·        You will partner with internal departments to successfully execute a variety of tours
·        You are passionate about delivering great customer service
·        You will develop a good understanding of financials and help execute payroll
·        You will play a key role in measuring short term results and creating long term vision for the tours program
·        You will gain exposure to multiple facets of the organization through the implementation of tours
·        You enjoy putting yourself in other people’s shoes and putting insights about others’ experiences into action in plans, processes, and ways of communication


Qualifications
·        Bachelor’s Degree and 3+ years of experience
·        A keen sense of ownership, drive, and willingness to get it done
·        Great at driving and maintaining relationships with external and internal partners
·        Outstanding communication skills
·        Strong organizational skills with the ability to multitask in a high-paced environment
·        A desire to jump in with both feet and learn
·        Ability to work a flexible schedule based on department needs, ie. extended hours, nights, weekends and holidays
·        Proficient in Google Suite & Outlook and comfortable with technology and payroll programs


We’re Excited About You Because…
·        You are an authentic, inspiring and positive team member
·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals
·        You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen
·        You are a team player and willing to assist with various projects as needed
$23 - $25 an hour
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. The hourly rate for this position will be $25.00 / hour

In addition to your pay, the San Francisco Giants believe in providing a competitive total rewards package for its employees. After 60 days of employment, employees may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage. Employees are also eligible for EAP and commuter benefits. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time. 
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
 
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  
 
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
 
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
 
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
 
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.