North America Community Manager M/F/X

United States /
BU Shadow /
Full Time
Since 2015, Shadow helps you remain free from your hardware constraints and allows you to benefit from the best of PC through the Cloud.

You can work, create and play everywhere and at any time.

As a pioneer and creator of one of the first high-end cloud PCs, we believe making high-powered toolseasily accessible will help people achieve extraordinary things

Our company is growing. Fast. In 5 years, we’ve gone from a small startup based in a Paris apartment to an international team of 130+ people servicing tens of thousands of users. And we keep on expanding into more countries and launching more innovative products.

But Shadow is primarily a company based on its people. Where each individual makes the difference by trying to make the impossible possible.

Our ambitions are sky-high to forever revolutionize the way technology is used, so if you want to join us on this great adventure, we’d love to have you on the team !

We are actively looking for our next North America Community Manager !

Missions

On the front lines regularly interacting with Shadow’s English-speaking community (U.S., Canada and UK markets), as community manager, your main missions will be:
 
- Work closely with our support, product and developer teams to engage, educate and rally the community around the product and company vision
- Track and surface hot topics discussed within relevant platforms, and collaborate with our volunteer moderator team
- Monitor relevant social media channels and create regular content

What you’ll be responsible for

- Adapt, create and publish content on social networks (Twitter, Facebook, Instagram, LinkedIn, etc.)
- Interact and engage with community channels (Discord, Reddit, Forum, etc.)
- Publish regular product and company updates on relevant channels
- Write a bi-weekly newsletter
- Manage and engage with a team of volunteer mods
- Work cross-functionally with support, product and development teams to improve feedback flow 
- Report on weekly KPIs with regular analysis to improve future actions 

Required profile

- You've got a degree in marketing, communications, journalism, or a related field
- You have past community management and social media experience with at least 2-3 years in a similar role
- You are fluent in English with strong writing skills and attention to grammatical detail 
- You have a great ability to interact with customers and handle conflict 
- You have a strong knowledge of the gaming and tech markets 
- You own a strong knowledge of the popular social media platforms (Twitter, Facebook, Instagram, YouTube, etc)
- You are highly organized and able to effectively manage multiple projects at once

Interview process

- First call with our Talent Acquisition Specialist
- Yannis, our Shadow Business Unit Director and Victor our Country Manager France;
- Thomas, head of communication
- Last meeting with Eric, our CEO