Community Manager Italy (M/F/X)

Paris /
Marketing and Communication /
Full Time
Since 2015, Shadow helps you remain free from your hardware constraints and allows you to benefit from the best of PC through the Cloud.

You can work, create and play everywhere and at any time.

As a pioneer and creator of one of the first high-end cloud PCs, we believe making high-powered tools easily accessible will help people achieve extraordinary things

Our company is growing. Fast. In 5 years, we’ve gone from a small startup based in a Paris apartment to an international team of 150 people servicing tens of thousands of users. And we keep on expanding into more countries and launching more innovative products.

But Shadow is primarily a company based on its people. Where each individual makes a difference by trying to make the impossible possible.

Our ambitions are sky-high to forever revolutionize the way technology is used, so if you want to join us on this great adventure, we’d love to have you on the team!

We are actively looking for our next Community Manager Italy!

Your role:

On the front lines regularly interacting with Shadow’s Italian-speaking community, as Community Manager, your main missions will be:
 
- Work closely with our support, product and developer teams to engage, educate and rally the community around the product and company vision;
- Track and surface hot topics discussed within relevant platforms, and collaborate with our volunteer moderator team;
- Monitor relevant social media channels and create regular content.

Your goals:

- Adapt, create and publish content on social networks (Twitter, Facebook, Instagram, LinkedIn, etc.);
- Interact and engage with community channels (Discord, Reddit, Forum, etc.);
- Publish regular product and company updates on relevant channels;
- Manage and engage with a team of volunteer mods;
- Work cross-functionally with support, product, and development teams to improve feedback flow;
- Report on weekly KPIs with regular analysis to improve future actions;
- Handle local langage tickets as needed;
- Share knowledge and known workarounds with discord members to build the pre-support capabilities.

Your profile:

You do not recognize yourself in 100% of the criteria below? Send your CV anyway! These are not all mandatory: Your passion, your curiosity, and your motivation will help us to make you grow ;)

- You have past community management and social media experience with at least 2-3 years in a similar role;
- You own a strong knowledge of the popular social media platforms (Twitter, YouTube, Discord, Twitch, etc.)
- You have a good knowledge of reporting tools;
- You have the ability to interact directly with customers;
- You have a good knowledge of the gaming and tech markets;
- You are autonomous and have strong ownership of your work;
- You have strong writing skills and attention to grammatical detail;
- You have a native level in Italian and speak English fluently.

Your recruitment process:

We will set up a 30-minute call with our recruitment team to get to know you better. If we both (you and us) feel it’s a good match, you will meet:

1) Paul-Tristan, our Marketing Manager GSA and Mattieu, one of our Italian-speaking Customer Support Representative
2) Victor, our Marketing Manager France and one of our Community Managers
3) Yannis, our BU Consumer & Marketing Director and Thomas, our Head of Communications

Don't wait any longer, join us! 

At Shadow, we are committed to building and fostering an environment where our employees feel included and heard. ​​We promote diversity where individual differences are recognized, valued, and respected in order to develop the full potential and strengths of everyone. Be yourself, all are welcome ;)