Patient Coordinator

Aurora, Colorado /
Admin – Patient Coordinator /
Full-time
/ On-site
The reason The Shandy Clinic exist is to help every child reach their full potential. We are proud to provide a multidisciplinary approach by offering speech, occupational, and physical therapy, as well as Applied Behavior Analysis (ABA) and ASD evaluations to our clients and families. Shandy believes that our team makes us who we are, and our culture sets us apart. We are committed to providing a collaborative, supportive, and fun culture so that we can continue to serve our families and our community. We are looking for remarkable people to join our team and continue to help us unlock the full potential of every child!

Position Summary: The Patient Coordinator is responsible for maintaining client schedules, answering phones, and performing administrative responsibilities by performing the duties listed below.

Duties and responsibilities:

    • Responsible for maintaining the schedule. Including scheduling follow-up appointments, reoccurring appointments to authorization, scheduling re-evaluations as necessary, and building out available time slots and admin times.
    • Greet families as they arrive. Collect any intake paperwork or copays as necessary.
    • Answer the phone for the clinic in a professional manner. Cancel and reschedule appointments, transfer calls, answer general questions, check voicemail and respond in a timely manner.
    • Make calls to patients. Call for therapist out of office, therapist change, the clinic closed, or to fill appointments as available.
    • Track authorizations and schedules accordingly. Notifies parents of expiring authorization and gives supporting documents on steps to renew the authorization.
    • Maintains waiting room area. Keeps tidy and sanitizes as needed. Maintains client comfort, including noise level, activity level, and cleanliness.
    • Updates any patient changes in charts. Notifies appropriate departments of changes (Billing/Authorizations)
    • Maintains waitlist. Keeps updated wait list and calls as openings/filler appointments become available.
    • Tracks patient attendance issues. Works with clinic manager to resolve attendance issues.
    • Files patient and therapist documents. Scans and inputs child documents into their chart attachments.
    • Converses openly with a therapist about the schedule and makes adjustments accordingly.
    • Responds to company messenger and e-mails in a timely manner
    • Gives parents information or directs them to appropriate places for programs including HBOT, Brain First, Handwriting without Tears, and Feeding Group.
    • Ensures patient confidentiality at all times.
    • Advocates for the patient at all times. Keep the patient in mind at all times. Treats all families fairly and ethically when scheduling and interacting.
    • Performs other duties as assigned

Education and experience:

    • Minimum of a high-school diploma
    • Bachelor's Degree in a related field is preferred
    • Medical scheduling experience is strongly preferred

Physical requirements:

    • Prolonged periods of sitting at a desk and working on a computer
    • Must be able to lift up to 15 pounds at times

Office hours:

    • Full-time, non-exempt, 40 hours/week
    • Monday – Thursday, 8:00 AM – 6:00 PM

Compensation:

    • $18.00 - $22.00 hour (additional compensation based on experience)
The Shandy Clinic is an owner-operated organization, and serving our patients is at the center of everything we do. We have been serving the Colorado community since 2007 and have served over 5,000 families since the start of 2021. We believe that our multi-disciplinary approach drives better clinical outcomes and helps ensure success in the home, classroom, and community. We are excited to share more about our culture and learn more about your career goals!

For more information, please contact:
Joe Ancona
Hiring Manager
Phone: 719-247-1710
Email: careers@shandyclinic.com
The Shandy Clinic (lever.co)