Office Administrator & IT Assistant
London, England
G&A – People Team /
Full Time /
On-site
We are seeking a versatile Office Administrator & IT Assistant to fulfill a dynamic role that combines office management and technical support responsibilities. This individual will play a crucial role in ensuring a smooth and efficient work environment for our team in the UK and EMEA.
Office Administrator Role Specific Job Duties:
- Office Management: Oversee day-to-day office operations, including reception, mail, event support, and supplies.
- Facility Maintenance: Ensure the office is well-maintained, including conference room tidiness and arrangement of repairs with Building Management.
- Kitchen Management: Maintain kitchen conditions, manage supplies, and coordinate food deliveries.
- Security Access: Manage security access cards for employees.
- Administrative Support: Provide administrative support to the team as directed, including ad hoc projects.
- Vendor and Vendor Management: Serve as the point of contact for building management, security, and various vendors.
- Meeting Scheduling: Assist with scheduling meetings for the People Team and Executives.
- Shipping: Handle weekly FedEx shipping responsibilities.
- Event Coordination: Assist with in-office or off-site activities, catering, volunteer events, celebrations, and conferences.
IT Assistant Role Specific Job Duties:
- Ticket Management: Assign and maintain the ticket queue, ensuring timely resolution of technical issues.
- Inventory Management: Manage office inventory and procurement, including hardware and software assets.
- Deskside Support: Offer deskside support for hardware and software troubleshooting.
- AV Troubleshooting: Perform basic audio-visual troubleshooting when necessary.
- Escalation: Escalate critical technical issues to the IT Support Manager for resolution.
- Customer-Oriented Support: Provide patient and effective support, ensuring excellent communication and customer service.
- Feedback Mechanism: Gather and pass on employee feedback or suggestions to the relevant internal teams.
- Continuous Improvement: Identify and suggest possible improvements in procedures and technical support processes.
Office Administrator Required Skills / Experience:
- 2+ years' experience in a Front Office Manager or Administrative Assistant role (similar experience considered).
- Proficiency with office administration responsibilities, systems, and procedures.
- Familiarity with Gmail tools, including Google Calendar.
- Strong time management, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Create a supportive environment for employees to be successful.
- Ability to manage a budget for events
IT Assistant Required Skills / Experience:
- Strong technical knowledge, including experience with Mac and PC operating systems.
- Excellent communication skills and customer-oriented attitude.
High School diploma required; College degree preferred; additional qualifications as an Administrative Assistant or Secretary are a bonus. Understanding of diversity, equity, and inclusion principles is a plus.
SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
