Sr Manager of Deployed Operations (R3698)
Dallas Metro Area
Operations Division – Customer Operations /
Full Time Employee /
On-site
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Boston, Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,X, YouTubeand Instagram.
Job Description:
The Senior Manager of Deployed Operations plans, directs and supervises execution of extended-duration contracted V-BAT missions, to include company-owned/company-operated, training in support of Direct Customer Sales (DCS) and Foreign Military Sales (FMS), and follow-on Field Service Representative (FSR) support contracts. They execute service offerings globally and organize and supervise deployable flight teams to delight customers worldwide in the most challenging environments, domestically and internationally, to include maritime, hardship, and combat zone locations.
What You'll Do:
- Track key performance indicators and corporate objectives and key results for Deployed Operations and ensure mission success across all revenue-generating crew deployments.
- Manage a team of Managers, Support Staff, Site Leads, and Air Vehicle Operators and ensure the personal and professional readiness of their crews.
- Build strong relationships with customers who purchase V-BAT operations and training to ensure they are delighted by Shield AI’s people and products.
- Establish and foster an organizational culture that places our customers and team first, volunteers for the most challenging assignments, and pushes the boundaries of UAS operations and battlefield innovation.
- Create annual operating plans, plan and execute a departmental budget, and manage an organizational cost pool.
- Supervise company-owned, company-operated and/or buyer or government-owned, company-operated deployments globally.
- Supervise DCS and FMS training event execution globally.
- Supervise follow-on FSR support contract execution globally.
Required Qualifications:
- Ability to obtain a SECRET clearance.
- Senior management experience.
- Excellent communication and interpersonal skills.
- Excellent project management skills, with the ability to supervise multiple projects of diverse scope at once.
Preferred Qualifications:
- USG or US military overseas deployed experience in a leadership role.
- FMS contract execution experience.
- Aviation leadership experience.
- Maritime operational experience.
$141,980 - $212,970 a year
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
