FSR Supervisor (R3029)
Dallas Metro Area
Operations Division – Customer Operations /
Full Time Employee /
On-site
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent, autonomous systems. Its products include Hivemind Enterprise—EdgeOS, Pilot, Commander, and Forge—as well as V-BAT and Sentient Vision Systems (wide-area motion imaging software). With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X and Instagram.
Job Description:
The Field Service Representative Supervisor ensures operational and personal readiness of the Customer Success Flight Operations pilot roster. They are responsible for daily administrative tasks, equipment and property accountability, and cross-functional support. They manage routine traffic with pilots, inter-organizational administrative personnel, and V-BAT customers to ensure mission readiness and personnel and aircraft reliability.
What You'll Do:
- Track and manage CONUS and OCONUS FSR obligations across numerous contracts.
- Mentor and develop senior V-BAT Technical SMEs.
- Serve as primary touchpoint cross-functionally between the FSR roster and the rest of the SAI enterprise.
Required Qualifications:
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- UAS Pilot Industry Experience
Preferred Qualifications:
- V-BAT Technical SME
- Deployed operational UAS experience
- V-BAT Instructor Qualified
$88,000 - $132,000 a year
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
