Fleet Support Specialist

Dallas Metro Area
Operations Division – Customer Success /
Full Time Employee /
Introduction to Shield AI
Founded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world’s best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone (V-BAT), and a quadcopter (Nova). The company has offices in San Diego, Dallas, Washington DC and abroad. Shield AI’s products and people are currently in the field actively supporting operations with the U.S. Department of Defense and U.S. allies. 

Job Description:
Our Operational Support Group needs highly adaptive, motivated, and knowledgeable technical specialists to solve complex problems within customer and internal fleets. No two days will be the same, so this person must thrive in uncertain and challenging situations. Daily duties will include troubleshooting aircraft and system problems remotely, providing written instructions, and being responsive to unpredictable customer and FSR needs. Some travel will be required to bring solutions to the customer directly. 

What You'll Do:

    • Technical support requests  
    • Site surveys 
    • Ship installs 

Required Qualifications:

    • Maintainer/mechanic experience 

Preferred Qualifications:

    • UAS experience 
    • Deployed experience

    • #LI-JM1
$84,700 - $135,300 a year

Total package details:
Regular employee positions: Salary within range listed above + Bonus + Benefits + Equity
Temporary employee positions: Hourly within range listed above + temporary benefits package (applicable after 60 days of employment)
*Interns/Military Fellows/Part-time not eligible for bonus, benefits or equity
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.

If you're interested in being part of our team, apply now! 

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.