Delivery Operations Manager M/F

Paris
Delivery
Permanent
At Shift Technology, we are looking for team players - with a very strong collaborative spirit -, unique personalities, passionate and curious individuals! If you want to work with an international team of talented people and grow every day with us, come and meet. Become a key player to enable our Hypergrowth. Our objective: become the Global Leader in Tech Insurance Company. Motivation, autonomy, curiosity and a get-things-done mentality are key elements for us!

The Delivery team is in charge of rolling out our solutions to our clients. As Delivery Operations Manager, you will play a major role in scaling the Delivery team and contribute to the overall growth of Shift Technology.


Your missions

- Demonstrate creativity to challenge the current processes and scale-up through optimizing processes and integrating new technology;
- Create KPIs and analyze data in order to follow up on Delivery Operations and projects implementation;
- Monitor our team performances and make sure objectives are met;
- Be the intermediary between the Project Managers team and the other teams we interact with, solving cross team challenges and finding the good balance between Processes, Flexibility, and Efficiency;
- Improve Delivery Processes from People Onboarding to Customer Satisfaction Followup in order to improve our efficiency;

Requirements

- Masters degree from an engineering school, or university
- Experience in Technology business (SaaS)
- Desire to work on process, organization, and operations
- Good analytical and project management skills, yet willing to be on-the-ground to implement ideas and measure the success of your actions
- Organized, strategic planner with attention to detail

Soft Skills

- Excellent communication skills in English (writing and speaking)
- Persuasive and results driven
- Empathic, positive and enthusiast
Recognized by Wired as one of Paris’ hottest startups and proud member of the Next40, here at Shift Technology we are using advanced artificial intelligence and data science to help revolutionize insurance from the inside out. We started with fraud, where we've built a fast-growing business that is scaling globally; and now we're helping insurance companies to automate claims, all the way from the user experience to the payment processing.