Contract Workplace Experience Associate (6 months)
Kuala Lumpur, Malaysia
15. Corporate Services – IT /
Contractor /
Hybrid
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
This is a 6 months contract role from August 2025 - January 2026
Your Adventure Ahead
- Ensure an exceptional workplace experience for our 180 MY based ShopBackers (and growing!).
- Work closely with People Team colleagues to shape memorable new hire experiences.
- Work closely with the Senior HRBP, General Manager and other HOD’s and leads for work and team related matters, such as engagement activities, related documentation/administrative functions, etc.
- Manage the issuance and tracking of IT equipment, such as laptops, monitors, etc.
- Oversee and manage all office services for our new ShopBack Malaysia office in Kuala Lumpur, including: Lease compliance, food and beverage, event and space planning, inventory management, office equipment, supplies, repairs and maintenance.
- Maintain relationships with vendors that provide services and goods. Ensure all vendors have contractual documentation in place.
- Be the first point of contact for building emergencies such as plumbing, air conditioning, building inspections, etc.
- Manage office budgets, planning, requests and office-related payments.
- Manage, implement and improve administrative office documentation/filing
Essentials to Succeed
- Diploma/Degree in Hospitality, Business Administration or related disciplines.
- 2-7 years’ work experience in a customer-facing role. Experience in hospitality, secretary, human resource, property or facilities management is an advantage.
- Good organizational skills and willing and able to manage physical office inventory
- Demonstrated customer-orientation in solving problems.
- Exemplary communication skills, with the ability to build relationships and communicate effectively with employees at all levels of the organization.
- Calm under pressure, managing multiple competing priorities and constantly re-prioritizing in a fast-paced, ever-changing environment.
- Accountable, resourceful and proactive.
- Able to learn new technology, programs and skills quickly.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. As part of this process, we use AI tools to assist with tasks such as application screening and candidate matching. These tools are designed to enhance efficiency and reduce bias, and their use complies with applicable data protection laws and our commitment to fair employment practices. Your personal data will be processed securely and transparently, and final hiring decisions are always made by our recruitment team, not by automated systems. If you have any questions about how your data is used, or wish to exercise any of your rights including the right to such processing, please contact us at dpo@shopback.com.
