Vietnam: Customer Service Executive

Ho Chi Minh, Vietnam /
Commercial – Operations /
Contract
ABOUT US

Build the Smarter Way to Shop!

ShopBack, the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan,  Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 3,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!

Responsibilities:

    • Respond promptly to customer inquiries by e-mail/chat/calls
    • Work collaboratively with cross-functional stakeholders (CS Regional, Tech, Ops, and Marketing... ) to resolve customers' problems/complaints

Requirements:

    • Bachelor's degree or equivalent
    • At least 6 months of experience in Customer Service/Customer Experience
    • Proactive and strong interpersonal and communication skills – both written and spoken.
    • Native or bilingual proficiency in Vietnamese
    • Professional working proficiency in English (written and spoken)
    • And most importantly, be the Voice of Customer with a Customer-obsessed mindset and a genuine heart to help solve our customers’ problems!